Questions and answers

Can I also order by phone or e-mail?

Of course, we are at your disposal with your order. Please note that we cannot offer you all payment methods when ordering by phone or e-mail.

Why have I not received an order confirmation by e-mail?

We will always send you an order confirmation by e-mail after the order has been completed. If you do not receive an e-mail within minutes of completing the order, there could be a technical problem or there may be a problem with your e-mail address. In this case, please contact our customer services team.

Can I cancel my order?

As long as your order is not yet in production, we can cancel the order. Send us an e-mail with your order number.

Can I change my order?

As long as your order is not yet in production, we can take your change requests into account. Send us an e-mail with your order number.

Can I return my order?

Goods ordered from Canvarto are always made according to the specifications the customer has requested. A right of revocation or return does not exist.

How should I proceed if I have a complaint?

Product or manufacturing defects are best reported in writing to support@Canvarto.com. If possible, please document the defects with pictures. Faulty products will be replaced immediately and free of charge.

What methods of payment do you offer?

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How much are the shipping costs?

Which parcel service is used?

How long does the delivery take?

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How can I track the status of my delivery?

After your order is processed, you will receive a shipping confirmation by e-mail with a tracking number. Use this number to track the status of your shipment at any time.

What can I do if the shipment is damaged?

Please check the product for damage immediately upon receipt. Transport is sufficiently insured and your product will be replaced. Please contact us as soon as possible.